Oversee CRM data quality by regularly updating and cleaning the database, ensuring accurate customer records and segmentation.
Generate reports and dashboards to provide insights to sales, marketing, and management for decision-making and campaign optimization.
Assist and train team members on CRM best practices, troubleshoot issues, and ensure effective usage of CRM functionalities.
Work closely with sales, marketing, and IT teams to streamline CRM workflows and incorporate feedback to enhance system efficiency.